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We want you to love your Lume Tide swimwear. If you're not completely satisfied, we're here to help.
Free returns within 30 days
Quick size or style swaps
100% satisfaction promise
Refunds within 5-7 days
At Lume Tide, we stand behind the quality of our swimwear. We offer a 30-day return policy for unworn, unwashed items with original tags attached.
For health and hygiene reasons, we cannot accept returns of swimwear bottoms or one-pieces with the hygiene liner removed, or items that have been worn, washed, or altered.
Contact our customer service team at returns@lumetideswim.com or call +1 (888) 586-2378. Please include your order number and the reason for your return.
We'll email you a prepaid return shipping label within 24 hours. Print the label and attach it to your package.
Securely pack your items in the original packaging (if available) or a similar box. Make sure all tags are attached and hygiene liners are intact.
Drop off your package at any USPS location or schedule a pickup. Keep your tracking number for your records.
Once we receive and inspect your return (typically 5-7 business days), we'll process your refund to your original payment method. Allow 5-10 business days for the refund to appear in your account.
Need a different size or color? We make exchanges easy and fast!
Note: Exchanges are subject to availability. If your preferred size or style is out of stock, we'll process a full refund instead.
We take pride in our quality, but if you receive a damaged or defective item, please contact us immediately. We'll send you a replacement or provide a full refund, whichever you prefer.
Please include photos of the defect or damage when contacting us so we can resolve the issue quickly.
We accept returns from international customers within 30 days of delivery. Please note:
Items marked as "Final Sale" cannot be returned or exchanged unless they arrive damaged or defective. Please choose carefully when purchasing final sale items.
Our customer service team is ready to help make your return or exchange as smooth as possible.